About us
Fixing West Salem's cars since 1996.
Independent, local and still answering the phone ourselves. Nearly three decades on, the promise is the same: do the right repair, show the customer why, and stand behind it.
The shop
Harold's opened in 1996 and has grown into an 8,000 square foot facility with 11 bays and 9 lifts, equipped with factory-level diagnostic tools, an alignment rack, tire equipment and an in-house exhaust bending and welding setup. We service import and domestic cars, light trucks, SUVs and fleet vehicles.
Our technicians are ASE Master Certified and keep training as vehicles change. We're a BBB Accredited Business with an A+ rating and a NAPA AutoCare Center, which means our warranty travels with you across the country.
In 2026 Harold's changed hands, and the new owners made one commitment: keep the honesty that built the reputation, and modernize everything around it. That's why you can now request an appointment online, get a written estimate before any work, and always reach a real person on the phone.
Our warranty
Every repair we perform is covered for 1 year or 12,000 miles, whichever comes first, parts and labor. As a NAPA AutoCare Center, that coverage is honored at participating NAPA AutoCare Centers nationwide, so a problem on a road trip is handled wherever you are.
Some wear items and customer-supplied parts are excluded. Ask your service advisor for the written terms.
Financing
Big repairs happen at bad times. We offer financing through our payment partner on repairs of a few hundred dollars and up, with a quick application you can do from your phone and a decision in minutes. Ask before you approve the estimate and we'll walk you through it.
Subject to credit approval. Terms provided by the lender at application.
How we work
Diagnose first, then quote
We don't guess from a code. You'll get a diagnosis, the evidence behind it and a written estimate before anything comes apart.
Show, don't tell
A 26-point checklist you keep, on every visit. See how it works.
Nothing without your okay
Approve the estimate item by item. If something changes mid-repair, we stop and call you first.